STANDARD TERMS AND CONDITIONS OF SALE

Welcome to SuNetra Optics. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.

1. General

SuNetra Optics is an online eyewear store offering sunglasses, optical frames, and related products across India.

We reserve the right to modify these terms at any time without prior notice.

2. Products & Pricing

All product prices are listed in INR (₹).
Prices and availability may change without notice.
We strive to display product colors and images accurately, but actual colors may vary slightly depending on screen settings.

3. Orders

Orders are confirmed only after successful payment.
We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspicious activity.

4. Shipping

Delivery timelines may vary depending on location and courier services.
Delays caused by courier companies or unforeseen circumstances are not our responsibility.

5. Returns & Refunds

Customers may request returns according to our Return & Refund Policy.
Returned products must be unused and in original packaging.

6. Intellectual Property

All website content including logo, images, text, graphics, and branding belongs to SuNetra Optics and may not be copied or reused without permission.

7. Limitation of Liability

SuNetra Optics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

These terms shall be governed by the laws of India.

9. Contact Us

For any questions regarding these Terms & Conditions:

Email: opticssunetra@gmail.com

Website: SuNetra Optics

PRIVACY POLICY

At SuNetra Optics, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect:

Name
Email address
Phone number
Shipping address
Payment details (processed securely through payment gateways)

2. How We Use Your Information

Your information is used to:

Process orders
Deliver products
Provide customer support
Improve our website and services
Send order updates and promotional offers

3. Payment Security

We do not store sensitive payment information such as card details. Payments are processed through secure third-party payment providers.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with:

Courier partners
Payment gateways
Legal authorities when required by law

5. Cookies

Our website may use cookies to improve browsing experience and analyze website traffic.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

7. Changes to Policy

We may update this Privacy Policy from time to time.

8. Contact

Email: opticssunetra@gmail.com

Website: SuNetra Optics

RETURN & REFUND POLICY

Returns

Returns are accepted within 2 days of delivery.
Products must be unused, undamaged, and in original packaging.

Non-Returnable Items

Used products
Customized lenses or any lenses and prescription glasses
Damaged items caused by misuse

Refunds

Refunds are processed after quality inspection.
Refunds may take 5–7 business days to reflect in the original payment method.

Wrong or Damaged Product

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos.

SHIPPING POLICY

Delivery Coverage

We currently ship across India.

Shipping Time

Orders are generally processed within 1–3 business days.
Delivery usually takes 3–8 business days depending on location.

Shipping Charges

Shipping charges (if any) will be displayed at checkout.

Tracking

Customers will receive tracking details once the order is shipped.

CANCELLATION POLICY

Orders can be cancelled before dispatch.
Once shipped, orders cannot be cancelled.
Refunds for prepaid cancelled orders will be processed within 5–7 business days.